If you ever encounter an aggressive person, keep these tips in mind:
Here is one of the 5
Instead of using words like ‘you’ try something on the lines of:
• There’s no need to stress, we’ll resolve it.
• I’m sorry, can I say something I believe is important?
• I understand this can be stressful or upsetting.
Doing this early on will make them more conscious of what they are doing. Consequently, it can help the person be more open to hearing whatever you have to say.
If you ever encounter an aggressive person, keep these tips in mind.
Source: 5 Steps for Dealing with Aggression | Tips and Updates – BabaMail
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